HOW TO RETURN

If you have an account with us or you are a VANS Family member, log into your account and go to your order history to initiate the return process.

If you purchased as a guest, click on the Track My Order link, enter your 8 digit Order Number and the email address you used on your order. Once you are in the Order Details Page click on the 'Manage my return' button.

To complete the return order, you will need to:
1. Select the item(s) to return.
2. Select the reason for the return.
3. Select the return method.

On the return confirmation page, click on the 'Print Return Label' button. This will generate the label you will need to print to return the item(s).

If you do not have access to a printer, please contact us

Pack the items you would like to return. We encourage you to reuse the original shipping package in respect for our environment. Seal the package securely and attach the return label on the outside of your parcel.

Please make sure all old shipping labels, stickers, and other materials have been removed from the outside of the pacakge or covered up.

Drop off the package at the preferred selected location within the opening hours where the person will scan it ready for it to be picked up.

You'll receive a confirmation of this in your inbox along with a tracking number.

You'll be able to track your return right up until the it has been fully processed.

You'll receive email updates as soon as your returned products have been received, accepted, and processed. This might take up to 2-3 business days after we've received your return.

If there's anything wrong with your return (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email.

Once your return is inspected and accepted by our quality assurance team, we will release your refund to your original form of payment. The whole process, from when you've handed the parcel to the carrier to when the refund is visible on your account, can take up to 14 days.